D5render on Windows Server 2016

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1

D5 Render Version: 2.5.20332
Graphics Card: NVIDIA RTX A500
Driver Version: 30.0.14.7444
Windows Version: Windows Server 2016 standart 10.0.14393 Build14393

Issue Description:
Hello.

5Drender does not run on this system. The main error is that the program does not see DirectX 12 installed. Is it related to the installed version and is it possible to bypass this problem without reinstalling windows. Thank you in advance for the answer.

Regards,
Vladislav Vasilishin.

**Screenshots/Videos Description:

Описание проблемы
Описание проблемы1360×819 476 KB

**

DxDiag

System Information

  Time of this report: 10/21/2023, 19:03:16
         Machine name: RDSH-GPU
           Machine Id: {E6F88CDA-46F9-42BF-88DB-7F9373CBE910}
     Operating System: Windows Server 2016 Standard 64-bit (10.0, Build 14393) (14393.rs1_release.230913-1727)
             Language: Russian (Regional Setting: Russian)
  System Manufacturer: VMware, Inc.
         System Model: VMware7,1
                 BIOS: VMW71.00V.13989454.B64.1906190538
            Processor: AMD Ryzen 9 5900x 
               Memory: 106496MB RAM
  Available OS Memory: 106494MB RAM
            Page File: 20318MB used, 101536MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.2457 64bit Unicode

2

Hello! @vasx.vas9994
First of all, your computer is really good!
However, D5 Render is partially based on DirectX Raytracing technology(DXR) of Microsoft, which sets the minimum operating system requirement for D5 at Win10 v1809. Your system version(1439) is below it, so DX12 is not supported.
My recommendation: Update the system version to 21H2 and above. You can also download this Upgrade Tool to update.
Windows10Upgrade9252.zip (2.7 MB)
Hope it helps.

3

Hey buddy, just upgrade the Windows system version to 21H2 or above and your device can run the D5 renderer smoothly.