D5Lite not running - just freezes my system

kheng · January 16, 2026, 2:23am

**D5 Render Version:D5Lite 1.1.10
Graphics Card: RTX 4090
Driver Version: 581.15
Issue Description: D5 Lite unable to start
Screenshots/Videos Description:

Steps to Reproduce (optional):
open blank sketchup, draw box, Click D5Litebutton

LGH · January 16, 2026, 3:36am

It is possible that the your Visual C++ runtime libraries are outdated. Please try install the latest version from https://aka.ms/vc14/vc_redist.x64.exe. Let me know if it works .

kheng · January 16, 2026, 4:09am

I already had it installed so i ran a Repair on the installation

still the same thing freezes my sketchup and does nothing when i try running the D5Lite

kheng · January 16, 2026, 4:15am

System specs:

Sketchup 2026

Recording of what happens

kheng · January 16, 2026, 4:17am

GPU information

Vera_Hsu · January 16, 2026, 5:55am

Hi,

If possible, we can also arrange remote access tech support for you. Please tell me your region so I can schedule the time. Please check you DM.

levi · January 23, 2026, 2:35am

Hi Vera,

I work with Kheng, and I can confirm this issue is still occurring with the latest update.

We’ve installed the required Visual C++ components, however the software is unfortunately still freezing. We currently have an entire team waiting to trial this new D5 feature as part of our transition away from Enscape, but we need to resolve this issue before we can move forward.

We’ve also worked extensively with our IT support team and have whitelisted the software during installation, but this hasn’t resolved the problem.

If possible, we’d really appreciate booking a time for someone to take a closer look at the issue with us. Our IT support team has also asked which remote access software you typically use, so they can ensure it’s approved and ready on our end.

Thanks in advance for your support.

Kind regards,
Levi Phillips

ela · January 23, 2026, 5:37am

Hi @levi

I’ve sent you a private message. Please check your inbox. Thank you

SOUDARTE · January 26, 2026, 10:28am

Hello everyone,

Same here with my Intel A770. Not only is the GPU not recognized, but it’s also causing Sketchup to crash unexpectedly. I haven’t been able to test the software at all. Any updates or workarounds?

ela · January 26, 2026, 10:32am

Hi @SOUDARTE

Thanks for reporting this, and sorry for the inconvenience caused. To help us troubleshoot the issue, could you please provide a screenshot of your D5 System Info? You can find this in D5 Launcher → Help → System Info.

Additionally, could you confirm a few details:

Which version of D5 are you currently using?
Which version of SketchUp are you running?
Does the crash happen immediately on launch, or only when performing specific actions in SketchUp?

Thank you in advance

SOUDARTE · January 26, 2026, 11:45am

Hello,

Thank you for the quick response. Here are the details you requested:

D5 Version: 3.0
SketchUp Version: 2026
Crash Details: The crash does not happen immediately on launch. It occurs specifically and only when I click on the D5 Lite icon within SketchUp.

I have attached the screenshot of my D5 System Info as requested.

Looking forward to your guidance.

Best regards,

Leah_Li · January 28, 2026, 3:01am

Hello,

Thanks for reaching out. D5 Lite only supports NVIDIA RTX-series graphics cards.

Regarding the issue of the graphics card not being detected, how many graphics cards are on your device? Nevertheless, are you able to run D5 Render normally?