D5 Update crashing Issues with Revit 2023

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1

D5 Render Version: 2.7.1.0463
Graphics Card: NVIDIA GeForce RTX 3060
Driver Version: 31.0.15.5186
Issue Description: I downloaded D5 update version 2.7.0.0443 on 01/16/2024, and now whenever I try to save my project on Revit 2023 it closes without saving, even if I don’t have D5 open. If I deactivate the Revit D5 Plugin, the problem stops. Even when updating to version 2.7.1.0463 the issue continues. Please advise.

2

Really sorry for this. Could you please tell me the version of your revit sync plugin?

3

Thanks for the help! the version of the D5 Sync is 0.4.7.0001

4

Hello. Please collect the log file in this directory and send it to me. (C:\Users%USERNAME%\AppData\Local\Autodesk\Revit\Autodesk Revit \Journals ）You can share a link here or send your log to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)
Also, the new version only adds support for revit 2025. If you are not currently using this version, try rolling back to the previous version of the plugin. Then check if this can help you solve your problem.

5

Hi! Sorry for the time it took, Here’s a Dropbox link for the log files:

https://www.dropbox.com/scl/fi/3kczff4fwv9ocwtdmh0ip/journal.0080.worker1.zip?rlkey=pxes12fho5ra1jquleql7t027&st=0a7o4xny&dl=0

Thanks again for all the help!

6

Thanks for the file. We will check it.

1 Like
7

Hi! Any update?

8

Thanks for your concern.

This issue should be a bug about the plugin, which our developers are still fixing. :heart:

Once it fixed, I will remind you.

9

Hi! Sorry to bother you again. :smiley: Have you tried to roll back to previous version? And if you did this, did it help?

10

Hi, I will try to and let you know!