D5 Terrain reset after low TDR value error

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1

D5 Render Version: Latest Version 3.0.0
Graphics Card: Nvidia Geforce RTX 3060
Driver Version:591.74
Issue Description: I already done making my terrain and suddenly there’s some error issue “low TDR value”. After my laptop restarted and i re-open the files, suddenly the terrain is reset
**Screenshots/Videos Description:

Screenshot 2026-01-11 115233
Screenshot 2026-01-11 1152331920×1080 3.3 MB

**
Steps to Reproduce (optional):

2

Hello,

D5 crashes following TDR errors usually stem from excessive VRAM usage. We also have a few questions to confirm↓

  1. Is your system username in all-English characters?
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    image835×345 32.9 KB
  2. It appears the scene list thumbnails do not match the preview. Were all the terrain modifications reverted? Did you use any terrain templates?
  3. Are the terrain modifications still present in historical versions?
  4. Please send this d5 scene file and log file to us for further investigation. Thank you.
    image
    image752×719 89.5 KB

    mailto: support@d5techs.com
    Kindly tag @ela in the subject and attach this post link to the email
3
  1. Yes, my system username in all english character
  2. The scene list thumbnails IS EXACTLY what the terrain should look like (i only hide the tree scatter in all scenes to prevent lagging). I didn’t use any terrain templates on that scene, i use mountain terrain templates behind this scene (it doesn’t affect at all), only manual terrain edit affected.
  3. Sadly, i don’t have auto save enabled (yes, this one is my fault). So, i don’t find any historical version
  4. I already redo the manual terrain editing so i don’t know if it’s still useful to send the file.

maybe next time I should just enable auto save to prevent this error issue again

4

Hi @aldodiyan

Thanks for clarifying the details. We’re sorry, but we can’t find the email address associated with your account. Could you please send me the email address you used to contact us privately? Thanks in advance.

5

my email address is aldodiyan@gmail.com

6

Hi @aldodiyan

Unfortunately, we haven’t received your email. Could you please double-check that the message was sent to support@d5techs.com and resend it if necessary?

Thank you for your patience.