D5 Sync and Launch Issue with SketchUp and Rhino

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Dear D5 Support Team,

I am facing an issue with D5 Render and would appreciate your assistance.

When I try to create a new scene or sync my model, the sync does not work properly. Both SketchUp and Rhino show that I need to perform a manual sync. However, when I try to enable the sync for the first time, D5 reports missing DLL files.

I tried to solve the DLL issue manually, but after that, D5 Render still does not open properly.

Currently:

  • Automatic sync is not working
  • Manual sync is required but fails
  • D5 Render is not launching correctly after fixing the DLL issue

I would appreciate it if you could guide me on how to fix this problem.

Thank you.

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2

Hi @shibly2014

Sorry for the inconvenience caused. I need a few details to narrow it down:

  1. What version of D5 are you using?
  2. What is your SketchUp and Rhino version?
  3. What is the exact DLL error message? Could you please attach a screenshot?
  4. Did D5 work previously on this PC?
  5. Did the issue start after an update (D5 / Windows / GPU)?
  6. What happens when you launch D5 now (crash, nothing happens, splash then closes, etc.)?

Looking forward to your reply.