D5 Sketchup extension not working on different windows profile

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1

Hello guys,

we use Sketchup 2022 + D5 render converter on one of our PCs. If I install the converter on admin windows profile, everything works normally. But when I switch to different windows profile on the same PC, the converter plugin will not show up in the Sketchup!

Please help.

Thank You very much

Vlad

2

Hi, from your decription, we think it is related to the admin permission.

  1. If your SketchUp is installed on a place that needs admin permission (e.g. C:\Program Files), then D5 converter is installed there too. Therefore, it needs admin permission to launch them.
  2. Also, you can check whether it is enabled in Extension Manager:
    image
    and displayed on the toolbar:
    image
  3. If your another profile has admin permission, please run SU as admin, or reinstall D5 Converter with admin permission.

Regards,
Oliver