D5 shuts down

atherrera · January 25, 2021, 2:27pm

When I try to erase some grass with the eraser dD5 shots down. Every time I try the same thing.

mrthnbdwn · January 25, 2021, 11:44pm

Happened to me as well after updating to version 1.8. I opened my file which is from version 1.7, then when I tried to erase some grass it just shut down.

Jessie_Huang · January 26, 2021, 2:32am

Hi Alberto,

Please check if the graphics driver is the latest one, and also try to restart D5 Render by running with admin. If the issue still exists, could you please send the D5 scene file to us(the whole folder saved from D5, including drs, assets, models, etc) with the issue description to support@d5techs.com

Thank you

Jessie_Huang · January 26, 2021, 2:33am

Hi Marthin,

Please refer to the reply above.
Thank you