D5 Render Stoped importing SKetchup Models it keeps freezing at 0%.. i was working on file and everythins was fine but suddenly the import stoped.. i changed the files version in skp to earlier didnt work, i uninstalled the reinstalled d5 and still

Get Help Tech Support
1

D5 Render Version:
Graphics Card:
Driver Version:
Issue Description: fail to import skp
Screenshots/Videos Description:
Steps to Reproduce (optional):

2

Please d5 team help in fixing this problem as i have a deadline to submit and this current issue im facing is hindering my work.

3

Hello Bassel, did you import the file into D5 Render then open it directly? To solve this problem, first I would suggest you make a copy of your current files as backup.

Then, please try syncing the file from SU to D5 Render using D5 Converter-SU.
Workflow | D5 Converter-SketchUp - Workflow / SketchUp - D5 RENDER FORUM

Second, if you open other files or scenes in D5 Render, can it work? Please close other software which consumes a lot of RAM, to make sure D5 Render can load that skp file.

At last, if the problem remains, could you please show us a screenshot of the problem? ( in which page it freezes at 0%)
Also, you can send the skp file to support@d5techs.com directly for testing and troubleshooting.

2 Likes