D5 Render Saving a Project

[eric3]

My helper is having issues with saving a project in D5 Render

It won’t save anything he creates

It will not save any work

He gets a message,
"Not enough space, please select another location”
He says that he has enough space
But it continuous to crash and close
He then created a new file and save, but when we opened it again it crashed a second time.
He is using D5 2.11
Any workaround?

[Clov]

Hi @eric3

Can you provide me with additional details, such as:

• Where are these files stored?
• Can you specify how much free space is there on his/her device? You can send a screenshot.
• Were your helper able to try saving the file in another location, perhaps in your downloads folder?
• What’s your D5 Render Version? Is it 2.11.1.0620?
  
  

[eric3]

This is what he sent.

[Clov]

Hi @eric3

And where is D5 located in these folders? Or the D5 file? Please also confirm the information that I asked. Thank you.