The log shows 20190805000123 folder does exist in your directory and it caused the problem. Please confirm the installation path,(where you installed D5 Render) and send us the directory structure under the installation path.
Take the default installation path as an example:
Collect the following data: C: users \ < user name > \AppData \roaming\ D5 render\ d5_immerse(From the log, it should be installed in F: \ D5 Render install)
The method is as follows:
- open cmd (Windows command prompt)
- cd C:\Users<user name>\AppData\Roaming\D5 Render\d5_ immerse\
- type “tree /a /f > filelist.txt”
filelist.txt will be generated under the current folder d5_ immerse
- send us filelist.txt
Or you could send us the d5_immerse file directly.
In addition, it is suggested that you reinstall D5 Render again. Before reinstalling, make sure there are no residual files, delete all the files in the original installation directory, and delete all the folders whose names begin with “d5” in the following two directories
At last, 1. have you tried the way to log in Win10 with a new account? And does it work?
2. Other clients told me their crash issue has another cause: the RAM overclocking.
Please check the RAM of your computer, whether it is enough when opening D5 Render?