D5 Render Crashing Immediately After Opening – Request for Quick Support

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1

Hello team,
My D5 Render closes immediately after opening without any error message.

System Details:

  • Windows 10 64-bit
  • GPU: (your GPU)
  • NVIDIA drivers tested: 552.12 Studio, 591.44
  • D5 does not create the folder:
    C:\Users\<Name>\AppData\Local\D5 Render

Troubleshooting done:

  • Clean reinstall of D5
  • Tried multiple NVIDIA drivers
  • Restarted system
  • Forced GPU usage
  • Verified system stability

Still the application closes instantly.

Please guide me on how to fix this or tell me what logs to provide.

Thank you.

2

Hi @archinterio2018

Sorry you’re running into this issue and thanks for details. To help us troubleshoot, please send:

  1. A screenshot of your D5 System Info

    2.11 System Info
    2.11 System Info1280×768 302 KB

  2. Hardware details from Task Manager, including GPU, VRAM, and memory speed.

    9fb5a9e5f8f89e8e51d585508519af4f
    9fb5a9e5f8f89e8e51d585508519af4f973×760 154 KB

    81b6a467734b50b7f3e64b07c768b6b3
    81b6a467734b50b7f3e64b07c768b6b3975×761 124 KB

This will help us identify if the crash is related to your system or configuration. Thank you.