Hello D5 Support Team,
I am currently facing an issue with D5 Render related mainly to saving render locations and project syncing .
D5 crashes whenever I try to choose or change a save location for renders . As soon as the file explorer window opens to select the folder, the application crashes.
Previously, I was also encountering an error message stating that there was a problem syncing to an existing project , which prevented normal synchronization. Because of this, I had to manually sync the project by opening D5 first and then syncing from SketchUp, instead of using the usual workflow.
I would like to clarify that this is not related to system instability:
- My laptop has been freshly formatted with a clean installation of Windows 11
- The motherboard has been replaced
- All drivers are fully updated
- Other applications work normally
- The issue occurs specifically with D5 Render
Due to this problem, I currently have to avoid opening file dialogs inside D5, especially when setting render output locations, which makes the workflow very difficult.
I have tried the Locate and Rename the Autodesk DLL/plugin method but did not work, and im not an active user of claro drive
Please let me know if this is a known issue, and if there are any recommended fixes, settings, or logs I can provide to help resolve it.
Thank you for your time and support.
zziplog.zip (1.6 MB)