D5 Render Crashes Before Opening

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1

I am unable to get D5 Render to work in any capacity, it is crashing the instant I try to open the program, whether it be through Sketchup or from the desktop app. I verified the driver is the recommended model, but it hasn’t worked once. I have tried uninstalling and reinstalling the program, but no luck. Any help is appreciated.

2

hello, what graphic card do you use? I guess it may be not compatible?

3

My listed display adapters are Intel(R) UHD Graphics and NVIDIA GeForce RTX 2060.

4

Hello, please make sure D5 uses RTX2060 on your computer. If the problem remains, you could send us two logs folders.

  1. A folder called logs, in the installation directory of D5 2.2
  2. A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse
    You can send the files to support@d5techs.com.