D5 Render closes after loading 99%

D5 Render Version:3.0.1
Graphics Card: Nvidia Geforce RTX 3080 Ti Laptop GPU
Driver Version: Game-Ready driver = 581.83 and Studio Driver = 591.74
Issue Description: I try to open a new project from launcher, D5 render app opens the loads to 99%, then it closes the D5 render app
Screenshots/Videos Description:
Steps to Reproduce (optional):I try to open a new project from launcher, D5 render app opens the loads to 99%, then it closes the D5 render app

I have tried everything, driver update, changing preferred driver. deleting the f2 folder, reinstalling the app twice. And I still face this issue, the app stops working after loading to 99%. I have been using this laptop for 5 years and in the past this was not a problem, until recently.

I also uploaded the log file.

zziplog.zip (541.7 KB)

Hi @choanne7536

Apologies for the inconvenience caused, and thank you for sharing the troubleshooting steps you’ve already tried.

To help us investigate further, could you please provide the following:

I look forward to your response.

D5 Screen recording.zip (3.8 MB)

I also uploaded the video regarding my issue.

This issue happens with all and new projects, it is not file specific, this issue did start around 7 moths ago, and I am not sure if it was because of windows update. There is no prompt or crash report when the app closes.

Hi @choanne7536

Thank you for the update and for uploading the video.

Could you please reattach a screenshot of your hardware usage from Task Manager while attempting to open a project? So we can determine whether the application is being affected by system resource limitations or other background processes.

Looking forward to your response and again, sorry for the inconvenience.