Hi All,
We have a HP Omen with a NVIDIA 3080 videocard which has a renderqueue issue where with certain D5 render files both displays go black/off and the PC needs to be shut down hard en rebooted.
I have changed the NVIDIA videocard driver from studio to game and clear out TMP folder in windows, but nothing seem to help.
Another PC does not experience these issues. Any idea where to look for next to get this PC stable with D5 render? Other software like Sketchup or Vectorworks do not have any errors, no black screens nothing. It is only happening with certain files in the D5 render software only.
I have created the logs from D5 render, so those are available as well.
Please help.
Kind regards
Eva
D5 Render Version: 2.8.0.0471
Graphics Card: NVIDIA GeForce 3080
Driver Version: 560.70
Issue Description:
D5 render - renderqueue stops at 10-20% and the PC screens go black. Only option is to turn off the PC and restart.
Steps to Reproduce (optional):
It seems limited to certain projects, but updates, changing NVIDIA drivers and upgrading to Win11 pro do not resolve this issue.
Another PC does not have these issues with these files.