D5 plugin for Vectorworks is not showing up in VW.

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1

**D5 Render Version: 2.91.0509
**Graphics Card:AMD Radeon™ RX 7700S GPU
Driver Version: AMD Raid Driver Version V9.3.1.00052
**Issue Description: I am trying to test out the workflow of D5 with Vectorworks, however the D5 plugin is not showing up in Vectorworks’ workspaces, which is where it should show up. I have tried installing it multiple times to no avail. I am coming from a Mac so not entirely comfortable and or knowledgable when it comes to windows.
**Screenshots/Videos Description:

BCE5295E-296F-49E4-83F3-4A29C4CD5FF5_1_201_a
BCE5295E-296F-49E4-83F3-4A29C4CD5FF5_1_201_a4480×2264 554 KB

048E9F0B-B69C-47B1-B1C2-DE92FB9C547F_1_105_c
048E9F0B-B69C-47B1-B1C2-DE92FB9C547F_1_105_c1024×768 165 KB

Steps to Reproduce (optional):

2

Hi there,

I apologise for the inconvenience this issue has caused.

  • May I know which version of VectorWorks you are currently using? You might have selected the wrong version for it so please double check.
  • You might also want to check if you are using VectorWorks 2025and not the Vectorworks Viewer since it may be recognized as the same app named “VectorWorks 2025”

Let me know if you have checked these information, thank you.

3

Hi, I am using the 2025 version of VW, I will check viewer.

4

Hi there,

Can you check if these files are present in your VectorWorks file path?
C:\Program Files\Vectorworks 2024\Plug-Ins\D5LiveSync

image
image1172×253 9.59 KB

If these files are not present, would it be possible to provide you with remote assistance regarding this issue. Our dedicated team for this issue is usually available 9:30 am to 18:30 UTC +8, monday to friday.

Please tell me your region so I can schedule the time. And please download the remote-control software in advance. Ultraviewer link. Unique Download Link | WeTransfer