D5 Render Version:
2.9
Graphics Card:
Nvidia RTX4080
Driver Version:
32.1.15.6636
** PC
Intel Core i7-13700K 64GB RAM
Issue Description:
D5 always becomes unresponsive to the keyboard after a while, GPU at 40-50% while I am doing nothing at all. Sketchup sync on manually. When I keep the sync on all the time, Sketchup also locks up after a while. This is becoming so annoying that I have to restart my PC all the time. It is good for a short while but then it starts again. I have updated my graphics card drivers and Windows is 100% up to date.
Screenshots/Videos Description:
Not easy to show. Pressing I to sample textures, and L to show Lights does not work.
Steps to Reproduce (optional):
Hi @alain.smits,
I apologize for the inconvenience. It’s possible that other programs are currently using your GPU, so I recommend installing GPU-Z for a more accurate reading of GPU usage.
Additionally, the keyboard issue in version 2.9 has been resolved with the 2.91 hotfix release. Could you please let me know your current D5 version?
In my task manager 100% of the GPU usage was by D5. Actually, I was not touching the PC at all. Only Sketchup 2024 uses the GPU but I was not using it actively.
Thanks for looking into this.
best regards,
Alain
Hi there,
So sorry for this, I may need more information regarding this issue:
- Does this issue persist only on specific files?
- How about opening an empty file or Demo Scenes? Please try to open one and see if the issue persists.
- Please provide a video recording of the issue that you are currently experiencing.
Additionally, If it is possible, please send us your D5 Render file. You may send it to support@d5techs.com and have it titled “Clov-Forum D5 Not Responding to Keyboard”
