Hello, have you tried opening it without administrator mode?
Are you getting any errors or popups about not being able to drag and drop maps?
If you are willing, please send your log file to us. This post shows how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
You can share a link here or send your log to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)
Hello, have you tried opening it without administrator mode?
Are you getting any errors or popups about not being able to drag and drop maps?
If you are willing, please send your log file to us. This post shows how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
You can share a link here or send your log to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)
If i open it without admin mode i can’t login!
Please send your log file to us, we will check your problem.
I send the zziplog to the support email
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We have received your log files, we will check it.
Hello! Sorry to bother you again. Were you logged in in administrator mode when you bound the educational licence to your computer?
It is possible but i don’t remember. I used D5 serval times without Admin mode and had no problems. I used it only because D5 suggested after i had an error / crash.
Is there any solution for this Problem?
Hello, do you remember if you selected “only the current user” or “All users” when you installed?
Actually i don’t remember, i installed it about 1 years ago, i never had this problem. It just poped up after i ran D5 once as admin.
shall i reinstall d5?
My suggestion at the moment is that you could try unbinding the Education version and then rebinding it in non-administrator mode. However, our Education version system has recently been upgrading and we are unable to perform the unbind operation (the upgrade is expected to be completed this month). So I think you can do this after the system upgrade is complete.
Well, i won’t risk getting kicked out completely, thanks for your help so far!
I will better wait for the upgrade and contact you again.
Thank you for your understanding. We will help you with this matter after the system upgrade is completed.
By the way, we’ve just discovered that after logging into the education version in administrator mode, you can’t log into the education version again in non-administrator mode, which is indeed a bug. We’ll fix it.
Hello, the same thing happened to me too. Please, I need help.
Hello. The issue of not being able to log in to an educational licence after opening D5 in administrator mode and returning to non-administrative mode is expected to be fixed in 2.8.