D5 Lite AI does not produce anything

d5render22 · March 4, 2026, 2:00am

D5 Render Version: V3.0.1
Graphics Card: Nvidia 3070
Driver Version:
Issue Description:
Screenshots/Videos Description:

Steps to Reproduce (optional):

When I click on the AI function of D5 Lite, the bar loads to 100% but no images appear. Sometimes I manage to get 1 or 2 images to appear but I am unable to save the png despite it showing up on my screen. I have tried everything including changing my DNS but it doesnt work.

ela · March 4, 2026, 6:09am

Hi @d5render22

Sorry for the inconvenience caused, and thank you for reporting this issue. Could you please provide the following details:

Your D5 Lite version and your SketchUp version
A screenshot of your System Info

2.11 System Info1280×768 302 KB
Please also send us your D5 log files for checking

Additionally, could you clarify:

Does this issue happen in all files, or only in a specific project?
How is your network connection? Is it stable while generating AI images?

Since the AI feature relies heavily on network communication, unstable or restricted connections may cause generation or saving failures.

Thank you, and I look forward to your response.