D5 Launcher & LiveSync Run Error

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1

D5 Render Version: 3.0.0.411
Graphics Card: NVIDIA GeForce RTX3060
Driver Version: IDK
Issue Description: I can open D5 render program, but I cannot open D5 launcher. When I open this, the process is shown in task manager, but disappears in 5 secs.
and moreover, I can’t open D5 livesync in Rhino3D 7. When I open Rhino3D, an error message pops up “The translation is ‘the installation of program is finished. click ‘close’ to continue…’ error during loading - d5conv.rhp”
I tried these solutions :

  1. I open d5, rhino 3d by administrator mode
  2. I uninstalled d5, rhino 3d, d5 livesync and re-installed all.
  3. I checked the block from the property pop up of d5con.rhp, but there was no ‘block’ so the problem is not this
  4. I tried to install d5conv.rhp in options>plug-ins>install, but it failed

Screenshots/Videos Description:

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Steps to Reproduce (optional):

2

Hi @garding1

Were you able to download D5 Render, not just the Launcher? This error prompt usually appears when D5 Render is not fully installed.

  • Try opening D5 Render with an empty file, then activate the Rhino Plug-in. If only the plugin is installed and the main D5 program is not, this error will appear.

  • Temporarily disable all antivirus software, then re-download and reinstall D5 Render.
    – Complete installation package: Download Package

  • Some users report path recognition issues when D5 is installed on the C: drive. Try installing it on another drive (e.g., D:)
    – Note: Don’t place it in any cloud path or shared network path