D5 Lanucher fails opening

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1

Hi there,

I am trying to open the launcher to install the D5Lite.
The launcher popped up okay for the first time but now it does not run.

I tried these:

Running as administrator
Opening the Launcher from the D5 client
Opening Launcher from start menu (separate from the D5 client)
Restarting and doing all the above again
The Internet is fine
Tried disabling anti-virus/defender, etc.
Latest versions

It always shows like this: a black screen that looks like it is not loading

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image2062×1230 87.9 KB

2

I had the same issue recently, but uninstalling it once and reinstalling the latest version fixed the problem.

3

Thank you for your response, :v:
This is not good to uninstall/reinstall for every issue. It seems like every time an issue comes up, we have to reinstall. Now that I am in the middle of a project, I won’t take the risk, actually.

And as always, no response from the D5 team!! :-1: :-1:

4

Hi @nima.mousavi9

Can you provide us with the following:

To clarify,

  • The D5 Launcher experiencing this blank screen only appears when trying to use D5 Lite, correct?
  • Were you able to use D5 Lite before normally?

Regarding the lack of response, please note that we operate during business days (Monday–Friday; HONGKONG Standard Time). If your post was made over the weekend, there may be a delay before the team can review it. Thank you for your patience :slightly_smiling_face:

5

the point is I want to open the lanucher to run the D5 lite!
I have never used lite before so I wanted to try that too. I am not sure how to get that, so I searched and there was a saying that it is running from lanucher(??)
also tried searching the D5 website, download section, tried D5 lite and it leads to D5 normal client

not sure why I cannot have simple access to D5Lite

6

Hi @nima.mousavi9

Could you please provide a bit more context regarding the issue you’re experiencing?

Based on your original post, we understood that you had launched D5 Lite from SketchUp or Revit (Beta), and that the D5 Launcher was displaying a blank interface. However, based on your follow-up reply, it appears there may be a misunderstanding about how D5 Lite is intended to operate.

  • To clarify, D5 Lite is not a standalone application and cannot be launched directly from the D5 Launcher. It is a plugin that must be activated through one of the supported 3D modeling applications. As a result, attempting to use D5 Lite independently of SketchUp or Revit will not work as expected.

For reference, we’ve published official documentation and guides that explain the intended workflow and setup process:

Thank you!

7

A post was split to a new topic: D5 crashes during startup on my end