D5 keeps on crashing

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1

D5 Render Version: 2.9.1.0509
**Graphics Card:**NVIDIA GEFORCE RTX 4070 LAPTOP GPU
Driver Version: 32.0.15.7247
Issue Description: Crashing when render export
Screenshots/Videos Description: CAN’T RENDER BECAUSE ITS LAGGY AND KEEPS ON CRASHING
Steps to Reproduce (optional):

Hi D5! i need help please, my d5 keeps on crashing when I’m exporting my render. What to do? BADLY NEED HELP

2

Hi there @leritjc

I apologize for the inconvenience this issue has caused. I may need to ask you few more questions regarding the issue you are experiencing:

  • Does this lag and crashing happen on a specific file? Or is it evident throughout all of your files?
  • Have you tried opening a Demo Scene File?

Can you please open the file that is causing the crash or perhaps a Demo Scene File then send us the following:

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Here’s the info you need. I still can’t download my project because it keeps on crashing

7

Hi there,

Thank you for sending these images. As mentioned, Does this lag and crashing happen on a specific file? Or is it evident throughout all of your files?

  • VRAM - Please click on GPU 1 - NVIDIA GE FORCE RTX instead of GPU 0

    Screenshot 2025-02-26 055033
    Screenshot 2025-02-26 0550331544×694 114 KB

  • Memory Speed - Is there a possibility for you to change your Memory Speed? It seems that it’s quite high and we suggest users keep it around 4000 Mhz or below.

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  • Although you are using the Laptop Version i9-14900, we still suggest updating your BIOS and disabling overclocking CPU for a stable performance.

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Thank you.

8

by any chance, do you know how to disable overclock cpu? I can’t see any tutorials based on my computer. Thanks!

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Here’s the GPU 1

10

Hi there @leritjc

I can look it up for you, I think you’re using a Laptop, right? May I know what model? There seem to be different steps depending on the brand.

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Here’s my laptop info. Thanks!

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12

Hi there,

You can check out these links:

Please let me know if any of these solutions helped you alleviate the problem. Thank you.

13

[Update] Crashing occurs only on a specific-file:

If the problem only exists with the current project or some of the scene files, it is likely that the file is too heavy and is taking up too much video memory, exceeding the load of your current device, and you need to lighten and optimize your file.

When used without proper organization by layers or groups these assets could increase VRAM / GPU consumption leading to crashes and error prompts.

CURRENT ISSUE

There is a known issue where some old archives opened in version 2.9 experience excessive resource consumption. This will be addressed in the 2.10 Release. In the meantime, please check your scene files for the following:

  • Are there a lot of ‘procedurally-generated vine assets’?
  • Is the drop feature for vegetation paths used?

If so, please optimize your archive accordingly.

If the file fails to open, please delete the ‘f2’ folder under your WorkSpace path and then reopen the archive. Once it’s open, refrain from updating the assets until you have lightened your scene file by deleting some assets, including procedurally generated vines. This will help prevent it from crashing again due to excessive video memory usage.