win 11
dell pro max 16 plus
Ultra 9 285HX ~2.8GHz
65536MB RAM
NVDIA RTX PRO 3000 Blackwell
crashes when i open up a project and sync, its fine when i open up D5 by itself with no project open.
my old laptop can open this project btw,
after crashing it goes back to the select sync project pop up, to sync or to create a new project
graphics driver is the latest. clean install.
please help
ela
2
Hi @neil.lao
Thanks for the details, and I apologize for the inconvenience caused. Could you please confirm the following?
- Does the crash occur with one specific project, or with all projects?
- Are you using Rhino Sync, LiveSync, or another sync method?
- Does the crash happen immediately on sync, or after some interaction?
- Do you receive any error message before it returns to the project selection pop-up?
- Are there any external assets or plugins used in the project?
- Have you tested syncing with a simpler scene to isolate the issue?
Please also attach a screenshot of your D5 system info
And screenshots of your hardware usage from Task Manager
