D5 issue on RTX4080 super

rashidayoth · October 23, 2024, 5:28am

**D5 Render Version:**2.800471
**Graphics Card:**RTX4080 super
**Driver Version:**565.90
**Issue Description:**Not Launching, Crash
Screenshots/Videos Description:
Steps to Reproduce (optional):

System Specs
Processor - i9-14900K 3.20 GHz
Installed Ram - 128 GB (128 GB usable)
OS - Windows 11 Pro - 64-bit operating system, x64-based processor
Graphic Card - Nvidia Ge Force TRX4080 super.

Clov · October 23, 2024, 5:32am

Hi there, I apologize for the inconvenience this issue has caused. Is this issue evident in other files as well, or is it file-specific?

Please send these following information:

System Info

System info2399×660 520 KB
Memory Speed

image992×707 27.1 KB
VRAM

Thank you~

rashidayoth · October 23, 2024, 5:33am

New file also cannot create

rashidayoth · October 23, 2024, 5:40am

Clov · October 23, 2024, 9:16pm

Hi there, thank you for sending this information, but can you please send the complete system info? Then proceed to click on the “Version,” which will prompt a System Info window in D5.

Based on the image you sent (Memory Speed), the speed is 4200 MT/s. Anything higher than 4000 MHz can usually cause crashes and such. You could go to BIOS and turn off XMP to change the memory speed or try to update the BIOS version. You can refer to this video https://www.youtube.com/watch?v=h-MLhGMtheM

Let me know if this solves the issue, looking forward to the complete system info image~ Thank you.