D5 File can't open in 2.2.0.0314 D5 Version

[tatanialviani1998]

**D5 Render Version:**2.2.0.0314
Graphics Card:
**Driver Version:**30.0.13014.2005
**Issue Description:**Why can’t I open a D5 file in this version of D5? When I open a D5 file, the load bar appears, but the file cannot be opened; as a response, the d5 app closes immediately.
Screenshots/Videos Description:

Steps to Reproduce (optional):

[riccardofortelli]

Ciao
You need to upgrade your RTX graphics card
Try it this way
If this doesn’t work, I suggest you upgrade the card by changing the values ​​in the RTX panel that is

and so on, will increase FPS
there are indications on You Tube

[riccardofortelli]

But I notice that the preview is empty, don’t you have the files on an external server?
If not, try opening from your graphics program, maybe it loads, but update the card

[Oliver.J]

Hello, your video driver version is outdated, 420.05 is a very old version number. Please go to Nvidia driver downloading page to upgrade your video driver then try again.
Official Drivers | NVIDIA

[tatanialviani1998]

yap, thank youu oliver. I did it, and then the app is work hehe. thank you once again.