D5 Does not connect to the internet issue

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1

D5 Render Version 2.0.5.0320
NVIDIA GeForce RTX 2070 SUPER
Driver Version 497.29

Can’t connect to my account
Asset and Material library is empty
everything else works fine
I have no issues with my internet connection
D5 was working fine for the first 2 weeks before that
Also checked my firewalls, nothing looks out of the ordinary

Love your product hope to hear from you guys soon !

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2

Hi, please see if you can login here D5 Render if you were using VPN, turn it off and have a try

3

hello! I can login to my account from the website, and I’m not using any Internet VPN

4

Hello, can you log in to D5 Render?

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Please send me two folders that contain logs:

  1. A folder called logs, in the installation directory of D5 2.0
  2. A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse

Also, please put this file into your D5 Render installation folder, follow the steps of README.txt, then send me logs:
D5NetWorkStats.zip (141.7 KB)

My email is ziyin.zhu@d5techs.com

5

hello, I’m using wifi from the network but the result is like this and all online features on D5 don’t appear? but when I use the hotspot from the cellphone the feature can be used, do you have a solution?

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6

UPDATED: To say I got everything to work properly again by completely disabling my anti-virus. Seems the anti-virus was preventing the app from connecting to the internet. Hopefully this helps someone.

Hello

I am having this same problem too.
I have the latest Version 2.7.1.0463
I have been diving in and learning a lot for the past 3 days, and did not have any issues.
Today I open D5 and my assets aren’t loading, demos are missing and I cannot log in via the app.

I am not using a VPN. I have tried both a WiFi and an LTE internet connection.
My internet is browsing fine.
I have tried uninstalling and re installing the app.
I have also moved D5 WorkSpace off my C drive and checked my AntiVirus Firewalls.

Please help me resolve this.
Thanks

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