D5 crashing on save file

[david1]

D5 Render Version:
Graphics Card:
Driver Version:
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

D5 2.3 pro
Rtx3090
Win 10
64gb ram

Synched large SU file when I try to save the file D5 just hangs at 10% then quits. Earlier it gave me an error about timed out driver then I followed instructions found online to restart d5 in admin mode. now it just quits at 10% without giving the error message

Upgraded graphics driver to latest version no effect

Su file renders no problem in Twinmotion please advise…

[Oliver.J]

Hello, sorry for that, please install the old version of D5 Converter for SketchUp instead.
We are going to bring a fix asap. The problem you met is for some specific SU versions.

@Oliver.J

Hi, the rbz file was to solve an old problem that has been fixed, so now we do not need that.
If the installer cannot find the SU on your computer, then please try this one (rbz):
D5_Converter_SketchUp_usa_0.6.1.rbz.7z (1.0 MB)

[ardillas]

@Oliver.J

Hello, sorry for that, please install the old version of D5 Converter for SketchUp instead.
We are going to bring a fix asap. The problem you met is for some specific SU versions.

Hi, im experiencing this kind of problem too for 1 skp file, and strangely its okay for the other skp file. im using skp 2022. Please help, just now i downloaded skp converter and reinstall it

[Oliver.J]

Hi, after reinstalling the plugin, please import the .skp model again to replace the old model, or you can start a new D5 scene file to check whether it will still crash.