D5 crashes and then does not open until the system is restarted.

[080bar003.allen]

D5 Render Version: 3.1.1
Graphics Card: NVIDIA GeForce RTX 4060 Laptop GPU
Driver Version: NVIDIA Studio Driver, Version: 619.92
Issue Description: D5 crashes whenever the gpu activity reaches 100%. The screen blacks out, and when the system recovers, D5 can no longer be opened without restarting the system. When restarting, it shows, “Your device ran into a problem and needs to restart. Stop code: VIDEO_DXGRNL_FATAL_ERROR (0x113)”.
Even after restarting the system, D5 crashes as soon as the GPU activity surges. I am not able to render or work. D5 crashes even at basic navigation or scene setup.
I run 13th Gen Intel(R) Core™ i9-13900HX 24 core CPU with 32 GB DDR5 memory.
I tried running the benchmark testing with the D5 benchmark tool. But it also got interrupted and eventually failed without giving any result.

BBB

The first image shows my GPU specs.
The second image shows the failure of the benchmark tool.
The third image shows the error code while restarting.

[Clov]

Hi @080bar003.allen

Just to confirm, this issue occurs in all of your D5 files, even empty ones, correct?

The VIDEO_DXGRNL_FATAL_ERROR (0x113) stop code indicates a critical error in the Windows DirectX graphics system, usually related to the GPU or graphics driver.

Since this occurred after using D5 Render, it may be triggered by high GPU/VRAM usage, driver instability, or a compatibility issue.

Please try:

• As a first step, please try updating or clean-installing the latest NVIDIA Studio Driver and check if the issue happens again, or you can revert to a previous stable version. I am using 610.74, which is fairly stable, so you may use it.
  

  

• Try to disable your iGPU; it seems that it’s utilizing your Intel GPU while using D5
  

  

• Please update your BIOS; this is an important step since you do have an i9-13900HX