D5 Render Version: 2.11
Graphics Card: AMD RADEON RX 6600
Driver Version: 25.8.1
Issue Description: D5 closes while it is still loading a new scene without any message
Screenshots/Videos Description:
Steps to Reproduce (optional):
- Does this only happen to specific files? Or all of your files?
- And was this only observed after the recent 2.11 update?
- How big is the file size of this particular file?
Please share with us the following images too:
- System Information
- VRAM - Please open the specific d5 file if possible.
- Memory Speed
Hi, thank you for the response,
It happens when I am opening a new scene, not any specific file
It never happened with older versions
Please find attached the screens you asked. I also attach the event viewer screen when the software crashed
Overall, the information from these images is normal. Can you please generate a log file for us, and please send it to me here via Direct Message. If the file size is large, I suggest generating a Link where these files are stored.
Hi, thank you so much for your effort.
SupportTool.zip (17.5 KB)
Are these the files you have been looking for?
Yes, the zziplog.zip is what I needed. I do suggests deleting or removing the ziplogs in this post.
1 Like
Hello,
Any news? Did you find something in these log files?
We did examine the logs that you have submitted, and we have contacted AMD to ask for further assistance regarding this issue that is experienced by you and other users, and they are working on resolving it. In the meantime, we recommend using version 2.10 instead.
I apologize for the inconvenience 
