D5 closes when it reaches 9% of opening a file

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1

D5 Render Version:2.2.0.0314
Graphics Card:NVIDIA GeForce RTX 2080
Driver Version:512.77
Issue Description:D5 closes when it reaches 9% of opening a file.
**Screenshots/Videos Description:

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image1387×780 73.3 KB

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Steps to Reproduce (optional):Open a file saved a few days ago. tried 2 files of the same project.
Tried restarting the computer but it still closes when reaching 9%.

2

Hello,

Sorry for the inconvenience caused by this problem. This problem does not happen to other files, right? Normally this kind of “9%” problem is due to file broken issue, did you change the file name or duplicate it from another computer? Please make sure its integrity.

If the problem remains, please send this sample file to support@d5techs.com. We will look into it as soon as possible.

3

Hello.
No, unfortunatelly it simply can’t open any drs file. Always crashes (desapears) at 9%.
Shoud we uninstall and reinstall?

4

Could you send a small sample file and two logs folders to me ?

  1. A folder called logs, in the installation directory of D5 2.2
  2. A folder called Saved, in C:/Users/your account/AppData/local/d5_immerse

You could send the two logs folders to support@d5techs.com directly, and we will look into it as soon as possible.

5

Hello concepsys,
We found the issue cause. Please go to the path where you stored the downloaded assets, then delete one item.
I will send the detailed path to you in a private message, please check that.