Hi:
Well, I’ve tried by myself cause I see it’s a common and annoying issue.
A file that worked fine never opens anymore since the last D5 update.
-Tried history versionof the project: Crash
-Tried my backup files: crash
-Downgrade Driver: Crash
Hope u can help me.
Thanks
Any advise? I merged scenes and it looks like it works for once but I cannot open the same project again anymore.
I’m sorry for the inconvenience you’re experiencing. To help us investigate further, could you please provide the following:
Task Manager
The exact D5 version you are currently using
Does this issue happen with only one project file or with multiple files?
Are there any error messages or prompts before or after the crash?
If you are using the latest 3.0, does this file open normally in 2.11?
Thank you in advance, and I look forward to your reply.
Hi:
By the moment it only happens with one especific project.
No error messages, the project pop ups and open but when preview image starts being less blurry the project crahes.
Coincidence or not, that crash started after updating to 3.0 release
Thx in advance
Could you please try if you can open the history version of this file from your Launcher?
I’ve tried to open history version, as I said, it does not work, it just crashes when preview window pops up
I’ve tried this solution and it works BUT this is not a solution at all.
-Open Launcher
-Right click on an older project before 3.0 release, merge with the problematic project.
-It opens perfectly.
-Do not delete the old project merged.
-Pray next time you open the project to not crash down again
hi , i updated D5 render to version 3, when rendering out an image it crashes…i have been facing this issue for the previous few versions during the rendering stage…is there any fix for this ?
Is mixing threads a new way of searching for an unattended issue?
Sorry for the inconvenience and the delayed response. Users in this community are free to reply to topics they find relevant or related, which is why you may see responses across similar threads.
For your specific case, I noticed you’re using an AMD graphics card. Just to rule out a known issue with recent AMD drivers, could you please try rolling back to a previous driver version and see if the problem persists? [Hot Issue] After updating to the AMD driver (25.10.1), D5 crashes or becomes unusable
If the issue continues, please collect your D5 log files and email them to support@d5techs.com. Kindly tag me in the email and include the link to this forum post for reference.If possible, please also share your project file so I can try opening it on my end and see if the issue can be replicated. Thank you in advance for your cooperation.
Updated AMD, still crashing at start.
Hi @calroc11
Sorry for the delayed response. Can you please download 3.0.0.0678. Please visit the official website and download the latest version. Download | D5 Render
