computer crashing during live sync

[nithinpaul4444]

“While working in SketchUp with D5 Render Live Sync (version 2.10.1) active, my computer unexpectedly shut down. During this process, I encountered a Windows blue screen error, followed by an automatic restart of the system. I would appreciate assistance in identifying and resolving this issue.”
Let me know if you’d like further adjustments or additional details!

**D5 Render Version:**version 2.10.1
**Graphics Card:**nvidia geforce RTX 4070 ti
**Driver Version:**NVIDIA_app_v11.0.3.218
Issue Description:
Screenshots/Videos Description:
Steps to Reproduce (optional):

[Clov]

Hi @nithinpaul4444

Does this occur every time you activate SketchUp with D5 Livesync? Any specific file or it always happen even with empty files.

This sounds like a problem with your PC Environment. Can you send us the following information?

• System Info
  
  
• VRAM - Please open the D5 Render File or SKP File
  
  
• Memory Speed
  
  

[nithinpaul4444]

Hi @Clov
It’s always restarting the pc, can’t even open d5.

I’ll attach the system details here below
Thanks.

[Clov]

Hi @nithinpaul4444

Thank you so much for providing these images. Please try the following probable solution:

• Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS - Please try to update your BIOS, Intel has released a new microcode patch**(0x129)** to its OEM/ODM partners. You may visit the motherboard’s official website to update the BIOS version.
  

• Windows 24H2 - Please try to revert to a different Windows version other than Windows 24H2 and see if the issue persists.
  

  

• Disable CPU or GPU Overclocking