**D5 Render Version: 2.8
Graphics Card: Nvidia RTX 4080 Laptop GPU 12GB
Driver Version: 31.0.15.4680
Issue Description: Sketchup livesync loads, operates, then crashes computer after 2 to 3 minutes before any additional operations other than viewing.
Screenshots/Videos Description:
Steps to Reproduce (optional):
Hi there, I apologize for the inconvenience this issue has caused. May I first know the following information?
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What SketchUp Version are you using?
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Current D5 Livesync version that you used.
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System Info
You may want to try to reinstall D5 Livesync in this manner
- Enter â%appdata%â in the search bar
- find the âsu_to_d5renderâ folder in âSketchup-Pluginsâ
- delete the folder to uninstall the plugin entirely and then reinstall
- restart the PC to check the result.
Additionally, I suggest doing a clean reinstallation of your drivers to keep them up-to-date and avoid future issues and complications in D5 Render.
- Update the driver through NVâs official software GeForce Experience, or download and install the driver by manually selecting the appropriate graphics card from NVIDIAâs official website
Let me know if it helps solve the issue. Thank you~
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