Change Email

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1

dear team D5
i want to change Email. Because my email is not use anymore. in order to prevent future problems, I want to change my email. because I bought it a long time ago, I don’t have proof of payment

thank you
Ahmad

2

Hi @callme1940

I apologize, but PRO Users must provide proof of payment due to security risks. If you can trace your payment screenshot, including its order number then we will accept that document.

3

Thanks for responding @Clov , I’ve been trying to find it. But I can’t find a copy, so I’m at a loss as to what to do, since I want to install it on my new computer, and Want to unbind my old computer before I reinstall.

4

Hi @callme1940

You should be able to unbind your device by visiting your My Space Page.

Unbind Device
Unbind Device1614×908 202 KB

5

@Clov yeah sir. But I got it to verify my email, while I no longer have access to the email domain I use, so I want to change my email.

6

Hi @callme1940

Okay, we can’t proceed with your request unless you provide proof of payment for security purposes. :disappointed_relieved: :saluting_face:

7

@Clov
I’m so sad to hear this. I’ve been using it since 2021 when it was first released, but because of this issue, I can’t use it anymore. Is there really no other way for me to change my email address?