I rendered an arquitectural model (wood stye) I uploaded it to d5 cloud for showreel link. When I enter to edit mode and try to put some hotspots it shows a masssage like " is not possibble to put a hotspot because the depth information is missing. I tried in 4k, 8k and 16k and the same message pop. I try to put the hotspot on some surface of the spatial tour and dont work.
Is a large landscape project and the 360 point are aereal.
The error “depth information missing” usually occurs when the 360 panorama you uploaded to D5 Cloud lacks depth data. Hotspots require this information to know where to attach in 3D space.
Could you please confirm:
How did you export the 360 panorama (D5 Render directly or another tool)?
Did you enable depth/position info in the export settings?
Does this happen for all 360 shots or only some?
Are distant or aerial elements involved in the scenes?
What render resolution and format did you use?
Also, please attach a screenshot of the exact error message — this will help us pinpoint the cause. Thank you, and I look forward to your response.
yes there are distant elements ( like giant spotlights pointing to the model . BUT when i share to uplead the spatial tour to showreel d5 , the windows dont show any export option , or depth channel option. And i tryed with all resolutions 4k 8k and 16k and its the same. only if im too ear the floor can use hotspots
hi everyone . Ima pro suscriber and i wanted to use spatial tour. I made a large model and select all the spots that i need for my spatia tour. since is a very large proyect im combining aereal with walk points . the thing is that when im in my notebook in d5 the spatial tour works perfectly , I can move almost excatly how i want but when i render it and upload it to d5 showreelcloud its a mess. the point wont work and it seems like the are floathing away with other coordinates, so when i try to move between scene it wont move or it move to anywhere but where I point.
Can someone help me tounderstan what im a I doing wrong?