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Issue Description: Hello D5 Support Team, I am using my D5 Edu account with the email: ly_2151010083@dau.edu.vn. I am currently unable to log into the D5 Render software on my PC, receiving the error: “Please log in with your Edu account on the bound device.” I have chec
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I would like to clarify that our Educational license operates as a “fixed-seat” license, as indicated on our official website. This means that:
- Your educational account is restricted to a specific computer, and switching devices is not allowed.
- Removal or replacement of hardware, such as an HDD or SSD, or even formatting your device, will result in this error prompt.
- Even a Windows update can trigger this error prompt, so it’s best to avoid it during the span of your educational license.
However, users can unbind devices on their own through MySpace. After unbinding, the account will automatically revert to the Community version, and users will need to reapply through the client. Please be aware that unbinding is permitted only once per calendar year, so please proceed with caution.
