Hi D5 Team,
I am currently experiencing an issue where I cannot receive any verification code email when trying to redeem D5 Pro.
Here are the details of my case:
- I tried using my main email → no verification code received
- I checked spam/junk/promotions → nothing
- I retried multiple times → still nothing
- I even created a new account with a different email → still no verification code received
- Tried on different devices and browsers → same result
So this issue is not limited to a single email or account.
From what I see in the forum, other users are experiencing similar problems recently, so I believe this might be related to the email verification system.
This is currently blocking me from:
- redeeming D5 Pro
- accessing account-related features
Could you please check if this issue is still ongoing or affecting certain regions?
Also, is there any alternative way to:
- receive the verification code
- or complete the redeem process without email verification?
Thank you in advance for your help.
Best regards,
Jaril