Can’t download materials but other asset model can some

Get Help
1

I was able to download materials before but not now. This is after upgrading to the newer version.

2

Hi there; I apologize for the inconvenience this issue has caused.

  • Have any error prompts appeared after selecting the material you wish to download? If so, please provide a screenshot or a screen recording of the issue.

  • Have you tried connecting to other networks or VPNs besides your current one? Materials being unable to download are usually caused by network instability

  • Please ensure you have the administrative rights in your D5 Workspace folder.

  • Does this issue persist in other files? or is it file specific?

Let me know if this helps, Thank you.