I can login to my account on my browser but cannot login with D5 app.
Sating wrong email and password.
I have reset password.
What can i do. This is urgent.
Thanks
Hello gtimagesau, we received your email to support@d5techs.com at the weekend, to confirm, this problem was resolved by switching a network, right?
I update here and it can help others who may meet the same problem, thanks!
Yes, switching networks fixed the problem.
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Hello @oliver.j
im having the same issue described above. this user and password works on other D5 websites. please for help allowing this. I do work behind a gateway so maybe ill need server addresses in order to have them whitelisted.
hi mate, from your description it seems a network issue. Please check the private message I sent you, I will send you the addresses which may need to be whitelisted.