Black screen, not signal

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1

D5 Render Version: 2.7
Graphics Card: nvidia gforce gtx 3080
Driver Version: 32.0.15.5585
Issue Description: black screen
Screenshots/Videos Description:
Steps to Reproduce (optional):

hello, i am new in D5, i have just to bought the license and i am testing the program in a new project.

i have a desktop computer, and there is the specifications.

WIndows 10

13th Gen Intel(R) Core™ i9-13900K 3.00 GHz

64.0 GB RAM

VIDEO NVIDIA GFORCE GTX 3080

I am using a file with a trees and plants, but it is not too height, when i open the file, the file openned, and a few seconds later all the monitors are in black screen, and i have to restart the pc.

This problem only is in this file, when I open another file from zero, is not happened.

I sent you the zziplog. i hope you can help me.

2

Hello. I noticed that your cpu is a 13900, this cpu may have some stability issues that can cause D5 to crash. You can refer to this post for details and solutions. Does the CPU have a big impact on D5? | User Manual (d5render.com)
Also, I noticed you mentioned that you only had this problem with one scene. You can check if this scene has a vram or ram overcapacity issue. By the way, did you use scatter assets in this scene?
How to view and optimize memory usage? | User Manual (d5render.com)
How to view and optimize graphics card usage? | User Manual (d5render.com)