Asset library downloading error

**D5 Render Version:2.4
**Graphics Card:rtx 3060 12gb
**Driver Version:531.29
**Issue Description: asset library isn’t working properly , when i download a model or a material the download finishes but when i click it it downloads again! and this happens over and over again and it never downloads in the end , this doesnt happen to all the models and materials but it happens to 90% of them , i couldnt finish a project because of this and this delayed the deadline can u please help me asap
**Screenshots/Videos Description:

Hi mate, sorry for the inconvenience caused by the problem. We recently upgraded the server, also, we found that the issue cause can be related to some antivirus software in company network.
If the problem persists, feel free to let us know.