**D5 Render Version: 2.11.1.0616
**Graphics Card: RTX 2060
**Driver Version: 32.0.15.8097
**Issue Description: AI post processing produces broken / not available images. Menu thumbnails broken as well. Pop-up says ‘Image loading failed’. As i tried to troubleshoot this problem, i did saw similar topics but no clear ‘fits-all’ solution. As i understands it has something to do with firewall/IPs. I did tried reseting router and / or chaning network, even with hotspot from phone - but with no success. I also tried turning proxy setting ON, but when i use the support tool it still stays as OFF there.
I have a second computer on the same network with another PRO license and works just fine.
**Screenshots/Videos Description:
Can you check if you have Read & Write Access to the folders where these files are located? Or better if you have full control. Please check.
- Where are these files stored? Are they in cloud storage? Network Path? Or purely local path?
- Try to save them in a different path, perhaps in Downloads.
Hi, @Clov
Yes i have full access for every folder on this machine. My process is to save local, then the folder is synced to cloud. The problem started happening two days ago, and i already use D5 for half a year maybe. I did not change my process in this time. Anyway i did try saving to different (personal folders), also to desktop or the downloads folder. The result is the same:
I had that happen today…just tried a second time and it worked…not sure why.
Hi Scott,
You just run AI process again or just restarted the program?