hi mate, this means the file is still being downloaded, please try again and wait a few more minutes to let it download. If the problem persists, please let us know.
Hi there, sorry about this. Does @ziyin.zhu 's suggestion worked on your end?
Nevertheless, Thank you for your feedback; we will indeed consider your valuable input on this matter.
I figured it out. When I clicked download in the preview page D5 couldn’t save the image properly. However, when I select the image in the enhancement tasks section and click download D5 save it immediately.