AI enhance tools failed with the text "Image not found at the specified location"

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1

Hi. We changed the company’s server and I can’t enhance using AI tools like I used to do. The files works fine, I can render new images but when I going to enhance the images appear in SOURCE but did not appear in TASK, so it failed the enhance with the text “Image not found at the specified location”. I have PRO license

2

Hi @eherrera

Try to check if the location of the rendered image is gone. The AI Tool needs to use the original rendered image, and if it’s missing from its original location, then such an error prompt will appear.

  • You can try to check by rendering a simple image, then using the AI Tool if it works normally.
  • Please send us a screenshot or video recording too.