AI Atmosphere Match

[Leah_Li]

Hi, please also send me the ‘‘reference image’’ you are using in that email. Thanks in advance!!

[a.drexler]

Hello Leah_Li,

I have just sent the e-mail with the log files.
I hope the support team can find a solution.

Bye
Andreas

[luk.kubat82]

Hello,
I have the same problem.
Windows 11 configuration, RTX 2080 Super, 32GB RAM, software version 2.11.0.0603.
Thank you.

[Clov]

Hi @luk.kubat82

Can you generate a link here containing the reference image? You may share it to me via Direct Message here in forum.

[luk.kubat82]

Hello,
here is a short video showing how the program behaves. Zásilka | Úschovna.cz

[Clov]

Hi @luk.kubat82

Alright, so the reference image was basically from the randomize category, does the crash only occur to this specific file? If so, can you share us this file? You may send it to support@d5techs.com and have it titled 2.11 Clov-Forum AI Atmosphere Match

• Can you also confirm which 2.11 build you are using?
  

• Additionally, I’m also curious as to your VRAM Usage while using D5 and while using AI Atmosphere Match. Please open your Task Manager > VRAM while opening this file and doing the exact operation, then send the image here.
  

  

[luk.kubat82]

Hello,
the program crash occurs with any project.
I am also attaching the requested images.
Thanks.

[Clov]

Hi @luk.kubat82

I apologize for the inconvenience. This seems unnatural despite having normal VRAM numbers while using the feature.

• Please generate a log file for us so we can further investigate this issue.
  

  

• We may also need to collect the email address of the D5 Account that was used so we can also check.

Looking forward to your reply.

[luk.kubat82]

Hello, I’m sending the requested screenshots. Thank you.

[Clov]

Hi @luk.kubat82

Thanks for these images, but this was not what I requested, but rather the log file

Please check the image that I have attached. There is an arrow pointing to “Collect Logs”. After generating, it will redirect you to the log’s location. Thanks

[luk.kubat82]

Hello, I am sending the protocol
thank you

zziplog.zip (679.2 KB)

[Clov]

Hi @luk.kubat82

Thanks for resending. Please check your inbox.

[Clov]

Hi @luk.kubat82

Thanks for sending these log files, but may I know why there are so many of them? Are they from different devices, or did you just generate them 5 times?

• I really don’t recommend posting your log files publicly since they contain important and personal information, but of course, if you don’t have any problem with that, then no issues~

[luk.kubat82]

HelloI generated it from each sheet, I didn’t know what all you needed.I’ll ask, is it possible for you to connect to my computer and solve it? It seems really time-consuming to me. I’m still awake. It’s already 0:25 here.

[Clov]

Hi @luk.kubat82

Sorry, we need to investigate the files + log files further. As for your scene files, I have tried downloading it but it seems to have a very slow progress despite having good internet connection. Any chance you can ZIP it then place in a Google Drive then generate a link?

^{Note: Please understand that we only operate Monday to Friday}

[luk.kubat82]

2.11 Clov-Forum AI Atmosphere Match -.zip (760.0 KB)

Nahrál jsem vám scénový soubor s prázdným prostředím kde se ten problém také děje.

[Clov]

Hi @luk.kubat82

Got it, thanks for this.

[luk.kubat82]

I uploaded a scene file with an empty environment where the issue also occurs.

[Clov]

Hi @luk.kubat82

After checking your logs, we have found out the reason for the crashing:

The AI atmosphere is crashing due to special characters in your Windows username (appdata path). Our software is currently unable to properly process file paths that contain these characters, which causes the program to crash when loading a LUT generated by AI Env

We are working on a permanent fix for this, and it may be resolved in a future update. For now, you can try using a different Windows account with a standard username, then check if this has solved the issue.