5D files does not want to open from Revit

D5 Render Version: 2.9 Latest update
Graphics Card: RTX 4070
Driver Version:
Issue Description: When I try to open 5D file from revit by using sync 5D render from my revit model it lunches the 5Drender and when it reached 5% it crashes and closes. I have tried purging the revit file to ensure is not a large file issue and the same issues happens. I tried opening another project 5D file and it does open. I spent hours working on this rendering model. I hope i can fix it to avoid starting over again. The file does not want to sync with the revit model and it just crashes and closes. I could send the file if needed.

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Steps to Reproduce (optional):

Hi there. I apologize for the inconvenience this issue has caused. May I ask which D5 Livesync plug-in for the Revit version you are using? Also, can you provide and send the Revit file to us so we can test it on our end? If so, please send it to “support@d5techs.com” and have it titled “Clov-Forum Revit to D5 Crash”. Rest assured we will maintain and uphold confidentiality and privacy in handling your files. Thank you.