2 files wont open stuck at 39% after d5 render crash

perfect Luna. Where can I schedule the meeting? I will be available tonight which is about 10-11 am HKT.

Hi! Please check your DM.

Hi! We tried to fix your file. You can try to open your file from this link. WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

Hey… I’m Having a similar issue. Mine also crashed and refuses to launch back up beyond the 11% mark. Prior to that I also tried rendering the scene, but it only produced the Alpha Channels. The file opened once I deleted all the assets and scatter in the original file location.

Hi there,

I apologize for the inconvenience this issue has caused. This only occurs on specific files right? Additionally, can you please send us the following information?

Heey… Thanks for the reply! Hope this helps!



Hi @ouladadime.1

Thanks for these images, based on reports, devices with Intel Core i9-13900K/KF/KS and i9-14900K/KF/KS processors running D5 and other DX12 software may experience flashbacks, crashes, 99% loading freeze, and pop-up messages indicating “Some DLL files in the system are missing” or “Program startup failed”.

[UPDATE September 2024] : Intel has released a new microcode patches**(0x129)** to its OEM/ODM partners. Users can go to the motherboard’s official website to update the BIOS version.

Please let me know if doing the solution solves the issue. Thank you.

Hi, Thank you for the feedback. But isn’t the update concerning the desktop processor only? I’m using a gaming laptop. Thank you.

Hi there,

We still suggest you try to update your BIOS and see if there are any differences. Thank you.