This is a serious error that happens to many people, please dont ask us for remote support, not the fault of the network or computer. JUST FAULT OF D5 SERVER. Reinstalled 2.5 and everything work fined
Hello! Sorry for your problem. Please send your log file to us.
You can DM to me or send to support@d5techs.com with the briefly describe.
We will check it for you.
You can refer to this post to learn how to collect logs:
D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
Hi, I also have this issue, please advise what to do.
Sorry for your issue.
Have you updated to version 2.6.1 yet?
of course I did.
Hi, we have received your log, and check it out for you.
Thanks for your patience in advance. 