Good evening, I hope you’re doing well.
I recently updated D5 Render to the latest version (2.11.0). However, when I try to open any existing project or create a new one, the program doesn’t run correctly it gets stuck on the loading screen.
Additionally, I noticed that my CPU usage stays at 100%, even though D5 Render does not launch properly or proceed beyond the startup screen.
I would appreciate your assistance in resolving this issue.
I apologize for the inconvenience. This issue didnt happen in the previous 2.10 version, right? Please confirm.
Additionally, please try to close D5 > open the launcher > create new project, I was also able to experience it but after closing and restarting my device it was normal.
You may also send us the following images:
- System Info
- VRAM
- Memory Speed
Hello, good day.
Yes, I’ve tried everything, including uninstalling and reinstalling the program, but unfortunately, it still doesn’t work. Version 2.10 was running normally, but since updating to version 2.11, the issue persists.
I’m attaching the requested screenshots.
Thank you very much for your support — I look forward to any recommendations.
Best regards.
Alright, everything seems to be normal based on the images that you have sent,
-
but I can’t seem to confirm how recent your GPU Driver is, so if there is a much more recent version of your GPU Driver, please update. Or simply do a clean reinstallation. Then restart your device, then open D5.
-
If updating or performing a clean reinstallation of your drivers does not work, please generate a log file for us. You can send it to me here directly in the Forum’s messages.
Additionally,
- You have mentioned that you already tried Uninstalling or Reinstalling D5 Render, since 2.11 is still in grayscale release, uninstalling or reinstalling would mean reverting back to 2.10.2. So after reverting back, the program is completely normal, right? (Please confirm)
Yes, I have already tried everything. I checked to make sure my drivers are up to date, and they are. I also did a clean uninstall of D5 Render and reinstalled it. The executable for version 2.10.2 works fine. However, when I try to update through the launcher, it gets stuck on the loading screen. I’m attaching the collected logs. Thank you very much.
I can’t seem to see the log files that you have attached, can you send it to me via direct message?
Additionally, please try to delete some Temporary files, specifically the DirectX Shader cache.
[Update] Solved with New Path of 2.11