XR Tour Stuck at generating

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1

more than 24 hours of XR still generating- how to stop or fixeed it?

2

Hi @hamer.bayer

We’re currently investigating this issue. Thanks for pointing this out.

3

can you please delete the existing generating XR model or fixed it?
This our account (D5_m4ep0dwd0tl144)
image

4

Hi @hamer.bayer

I apologize for the inconvenience. An issue caused it to regenerate repeatedly, even though the XR Tour was already uploaded.

  • We’ve already fixed the issue. Please try to re-upload the XR Tour again, as projects uploaded yesterday and today failed